Mediacom email problem

[MediacomEric]

The problem is nation wide. What has happened is Mediacom just changed email servers on 12/11 from ATT (@MCHSI.Com) to our own servers (mediacombb.net).

On the issue of SPAM, here are the steps we are taking to combat these issues:

- We are deploying new security solutions and are actively identifying and shutting down spammers on our own internal network to reduce load.

- We have made progress in reaching out to our top blocked sites and are starting to see mail being delivered to these previously blocked sites (some of these more slowly than others)

- We are adding more servers to handle the increased load on the system while upgrading software on existing servers that will allow us to improve processing and tackle spam.

Doing so will require us to stop and start servers. This may further inconvenience mail performance for short periods as we deploy the mentioned solutions. We apologize for these interruptions; however these steps we are taking are all designed to improve the mail performance to normal operating standards. We expect to realize this over the next few days.

We continue to work round the clock to eliminate these issues and deeply regret the inconvenience we have caused to our users.

Mediacom Customer Service

If you are still having issues please visit our website at Home-Mediacom

Again we sincerely apologize for any inconvenience

 

[Kurt]

Kudos to mediacom for responding to their customer base here and elsewhere.

 

[soappedaler]

Last night I called Medicom to complain, not sure how much business I've lost due to screwed up email. The tech support guy had me change the account setting from mchsi.com to mediacombb.net. If all the customers are suppose to do this why didn't they send out an email about this setting change? Maybe they did and it got lost in their system.

 

[Lake Eastern]

Mediacom email servers

Is anyone else having problems with their Mediacom internet email? I was finally getting it earlier today but it seems to be down again.

 

[Matt J]

The problem is nation wide. What has happened is Mediacom just changed email servers on 12/11 from ATT (@MCHSI.Com) to our own servers (mediacombb.net).

On the issue of SPAM, here are the steps we are taking to combat these issues:

- We are deploying new security solutions and are actively identifying and shutting down spammers on our own internal network to reduce load.

- We have made progress in reaching out to our top blocked sites and are starting to see mail being delivered to these previously blocked sites (some of these more slowly than others)

- We are adding more servers to handle the increased load on the system while upgrading software on existing servers that will allow us to improve processing and tackle spam.

Doing so will require us to stop and start servers. This may further inconvenience mail performance for short periods as we deploy the mentioned solutions. We apologize for these interruptions; however these steps we are taking are all designed to improve the mail performance to normal operating standards. We expect to realize this over the next few days.

We continue to work round the clock to eliminate these issues and deeply regret the inconvenience we have caused to our users.

Mediacom Customer Service

If you are still having issues please visit our website at Home-Mediacom

Again we sincerely apologize for any inconvenience

I have to question what they mean by this. Weren't your system administrators aware of how many servers were needed prior to switching systems? This sounds like someone just decided they could do it themselves and didn't bother to consult AT&T on current usage.

Kinda dropped the ball there didn't you?

You references Mediacom and not the poster.

 

[beachFool]

Mediacom Email Still Having Problems



My email is working but for folks getting email via username@mchsi.com there appears to be a problem.

 

[Smiling JOe]

This is one reason I don't "bundle" my communication/entertainment (and God forbid phone) services together. If cable goes out, I've still got high speed internet. There's not a cable company on planet earth that I'd trust to provide bundled internet/TV and phone service--even if it was free.

I don't think that is the case with bundling. Back when I bundled with mediaCON, I had phone problems when cable and internet were fine. I also had internet problems, when TV and phone were fine. Can't recall having TV problems during that time. I think they lease the lines from other companies, eg- for phone in a neighborhood, they may lease lines from a local like embarq, at a discounted rate.

 

[Matt J]

I don't think that is the case with bundling. Back when I bundled with mediaCON, I had phone problems when cable and internet were fine. I also had internet problems, when TV and phone were fine. Can't recall having TV problems during that time. I think they lease the lines from other companies, eg- for phone in a neighborhood, they may lease lines from a local like embarq, at a discounted rate.

The phone is leased through AT&T.