I cannot find 2008 Consumer Reports for cell phone article (likely due out very soon), but here is the one from 2007, which is based all around the Country.
(link to article)
Consumer Reports Cellphone Service Survey 2008 Published: Verizon Number One
By
Charlie White,
9:51 AM on Mon Dec 3 2007, 38,464 views
Consumer Reports just published its latest Annual Survey of Cellphone Service in its January 2008 issue, consisting of responses from 47,629 readers. As it's noted in its previous surveys over the past six years, the respected nonprofit publication says that cell service is "among the lower rated services we survey." The wide-ranging poll found that "fewer than half of the respondents were completely or very satisfied with their cellphone service." In the poll,
Consumer Reports asked which cellphone service providers have the least static, dropped calls, circuits full and lack of service across 20 major metropolitan areas in the US. As it did last year, Verizon came out on top again, with an average approval rating of around 70%. Coming in a close second and winning out in some markets was T-Mobile. Far behind was AT&T, and then coming in dead last was Sprint.
To give you the high concept,
Consumer Reports says:
Verizon Wireless is "among the better carriers this year and in our earlier surveys."
T-Mobile was described as "another solid performer that often offers more for your money."
Alltel Wireless is "One of the better providers in the three metro areas for which we had adequate survey data."
AT&T fell behind, called "Home of iPhone, but trails the better carriers in almost all respects."
Sprint was last place, receiving the dubious honor of being in the "bottom ranks of carriers we rate."
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I recall Clark Howard reporting on the customer service of cell phone companies (not area coverage, but the actual customer service as in how they handle complaints/problems) some time early last year, and while I cannot recall which company was number one, I remember Sprint being last. That noted, all ranked less than around 40% in customer satisfaction with the customer "no"service. Seems like Alltel was ranked second or third.
For me, coverage is number one on my list, but customer service would be number two.