Anyone use embarq??

[wrobert]

I have Embarq & have trouble with my DSL modem, but I don't feel like dealing with crappy customer service, so I just reset it every couple of days.

Mr. OM wanted to find out about satellite with Embarq & literally talked to 10 different customer service reps during the call. They kept putting him on hold to find out more info for him and then would never come back and someone else would answer. He'd have to start all over again with the next rep. He finally hung up the phone, cussing like mad.

PM me your address and I will send you a new embarq dsl modem. It is one of the small ones. I think I still have a couple at the office.

 

[wrobert]

Have Embarq for the landline but only until I can get Vonage to switch my local line. Have Vonage at my Texas house and it is realiable and cheap...I also have my business line with Vonage and keep a Vonage adapter here and back at the Texas home so I can do business with the same line regardless of where I am. I want Vonage for my home land line here so I can get rid of Embarq long distance (when I'm not here my Tivo wants to dial a long distance number to stay current...so I disconnect my Tivo when I'm not here...We have Mediacom for TV and Internet. The Internet is stable except when someone cuts the line. The TV is ok. The more people that put pressure on Vonage to open up the 30A phone prefixes the sooner we would be able to get it here.

I think packet8 is the only voip service that has those numbers. I know I have a local packet8 number in DeFuniak. I dropped Vonage for that reason.

 

[Matt J]

Too funny. I was very glad to have speaker phone when dealing with the morons at both companies. However, I had two cordless phones, and can you believe that both phones died while on hold with MediaCON, on more than one occasion? 'Tis true. Never, ever attempt calling the crooks using your cell phone, as it, too will go dead before you get an answer to your question.

MediaCON supposedly has an automated system announcing service outages if there are any, while you are on hold. Unfortunately, it doesn't work. I've called many times tor report an outage, only to hear there are no area outages on the recording, yet when I eventually speak to someone, they inform me that there is an area outage, and they are aware of it -- this is after being on hold for more than 20 minutes. ( I also time my phone calls with them, and take notes of the people's names with whom I speak, which is good for references when they cut you off the line, or your phone batteries die while waiting on hold.);-)

I completely believe that a phone would die, or did it commit suicide? That hold music is enough to force one to hangup and dial Dr. K.

Unfortunately taking names when dealing with a call center is about as useful as saving the inspector tags in your underwear. I didn't quote organicmama's post, but that's the reality of call centers. You either get the person who has been there and knows their job (0.0001%) or you get the guy who ran out of money and could pass the drug test (99.9999%). They get no training, are usually promised weeks of training, and get thrown onto the phones with about as much knowledge as the rest of us had we read the manual that came with the equipment. Thus people hanging up on you, cussing you out, and then management telling you you're not providing quality cause people to quit. It's a vicious cycle that some companies address and others just rely on a large labor pool (see India).

 

[Beach Runner]

Daughter has Directv at her residence in Atlanta. She despises the interface, but they have an exclusive where she lives, so she has no choice for TV. Her phone and Internet service are with AT&T.

At the beach we have Mediacom for TV and Embarq for phone and Internet. Even though we have experienced incredibly long waits on the phone when we've had an Embarq problem, the tech support people are very helpful and seem knowledgeable, unlike Charter who until recently was our only ISP choice at our home in Georgia.

Anyhow, we're satisfied with our situation with Mediacom/Embarq and aren't pursuing a change.

 

[ShallowsNole]

Update re Embarq in the Shallows - working great!

Knocking on wood as I type...

 

[incredible1]

Ive been thinking about switching my service from mediacom to embarq. What do you all think about that? I have had nothing but problems with mediacom. My phone and internet go out every single day! Its getting to be really frustrating. I already checked with cox and they dont service my area. any info about embarq would be greatly appreciated. I would get dish network, their phone and internet.

Sallys backside has it for wifi and its very good at dropping service about every 8 minutes
We try to live stream and the only issue we have is the embarq connection

At home its mediacom and its fine

 

[TreeFrog]

For me, EMbarq DSL has been very reliable until the last 2 weeks. They are struggling a little with something upstream in the network. I have a DSL connection, but the Internet goes away. Last week, it was down almost 2 days solid. Now, it's just for a few minutes.

I've been quite satisfied with the internet support techs. You get a fully-trained English speaking American who patiently walks you through the process. In every case so far, they haven't resorted the usual search for blame of the user. The hold time can be awful in the evening, when everyone wants to surf, but I get right through in the AM before 8:00.

 

[JUL]

Ive been thinking about switching my service from mediacom to embarq. What do you all think about that? I have had nothing but problems with mediacom. My phone and internet go out every single day! Its getting to be really frustrating. I already checked with cox and they dont service my area. any info about embarq would be greatly appreciated. I would get dish network, their phone and internet.

I used Embarq when I lived in Indiana and had no complaits.

 

[TreeFrog]

Further developments...

I had an Embarq 645 DSL modem. About a week ago, one of the techs said they've made changes to their network and the 645 doesn't deal well with them. They shipped me a new 660 modem. With a little consultation with the tech again (it uses a different IP address than the old one and I had to change settings in my router to avoid a conflict) I installed it this morning.

Got through to the tech with no wait at 7:30AM, BTW.

From the uptime point of view, so far, so good.

But the good news is that the 660 is faster. Clearly. Web pages load visibly quicker. Nice!

Moral of the story - If you've started having difficulty with your Embarq DSL lately, get them to send you a 660.