Anyone use embarq??

[Smiling JOe]

I had a squirrel chew part of the plastic off the phone cord going from the box, attached to the house, into the wall. The damaged piece was approximately two inches from the box. I had no idea why my phone wasn't working, and I called for service. Three days later the repair man came out to check it out. I met in the driveway as he was leaving. He told me what the problem was, but said he couldn't repair it because it was on the other side of the box. Had it been two inches from the box, on the other side, he would have repaired it without any questions. It's their rule. I understand rules, but what if I was a little old lady who couldn't repair it herself? She would have had to call Embarq again, and have them send out another serviceman to repair it, and they would charge her probably $100 for a repair which cost me about two cents of electrical tape.

This is just a small little story which shows me that they are too busy following their own policy to give a hoot about the customer. If I had been that repair person, I would have taken the extra four minutes and repaired the problem, and had a happy customer. Customer Service ain't rocket science, but the way in which these companies handle their customers, one would begin to think that some rocket science was involved.

 

[wrobert]

We are happy with Embarq on the computer with the DSL "gateway," but the little 2-Wire thingy they give you to establish a wireless connection to a second desktop is a POS. Actually, the 2-Wire might be OK; it's Windows Vista that's a POS. We have to re-install or repair the 2-Wire driver on our Vista system about twice a week.

Probably some new firmware you could run on that 2wire modem and fix that. Those wireless boxes are getting updates issued all the time as various things rear their ugly head.

 

[ShallowsNole]

Probably some new firmware you could run on that 2wire modem and fix that. Those wireless boxes are getting updates issued all the time as various things rear their ugly head.

I have a story about me and the first time I heard the word "firmware." It is more appropriate for the Lounge. Actually, it's not appropriate anywhere.

Seriously, I keep meaning to look for new drivers during those times the connection is good. Hard to get updates for your connection when you can't connect in the first place.

 

[Matt J]

I haven't experienced that yet....but I dread sitting on hold forever............

If you have mediacon or embarq I strongly suggest you invest in a speaker phone.

 

[seagrovegirl]

If you have mediacon or embarq I strongly suggest you invest in a speaker phone.

Got one...so I guess I am ready for the inevitable....................

 

[Matt J]

Got one...so I guess I am ready for the inevitable....................

The easy home remedy for the internet is to just call someone down the road, then you know if it is a widespread outage or just you. Trust me it's not worth holding for them to tell you a contractor cut the cable by accident.

 

[bigdaddy]

Have Embarq for the landline but only until I can get Vonage to switch my local line. Have Vonage at my Texas house and it is realiable and cheap...I also have my business line with Vonage and keep a Vonage adapter here and back at the Texas home so I can do business with the same line regardless of where I am. I want Vonage for my home land line here so I can get rid of Embarq long distance (when I'm not here my Tivo wants to dial a long distance number to stay current...so I disconnect my Tivo when I'm not here...We have Mediacom for TV and Internet. The Internet is stable except when someone cuts the line. The TV is ok. The more people that put pressure on Vonage to open up the 30A phone prefixes the sooner we would be able to get it here.

 

[organicmama]

I have Embarq & have trouble with my DSL modem, but I don't feel like dealing with crappy customer service, so I just reset it every couple of days.

Mr. OM wanted to find out about satellite with Embarq & literally talked to 10 different customer service reps during the call. They kept putting him on hold to find out more info for him and then would never come back and someone else would answer. He'd have to start all over again with the next rep. He finally hung up the phone, cussing like mad.

 

[Smiling JOe]

If you have mediacon or embarq I strongly suggest you invest in a speaker phone.

Too funny. I was very glad to have speaker phone when dealing with the morons at both companies. However, I had two cordless phones, and can you believe that both phones died while on hold with MediaCON, on more than one occasion? 'Tis true. Never, ever attempt calling the crooks using your cell phone, as it, too will go dead before you get an answer to your question.

 

[Smiling JOe]

The easy home remedy for the internet is to just call someone down the road, then you know if it is a widespread outage or just you. Trust me it's not worth holding for them to tell you a contractor cut the cable by accident.

MediaCON supposedly has an automated system announcing service outages if there are any, while you are on hold. Unfortunately, it doesn't work. I've called many times tor report an outage, only to hear there are no area outages on the recording, yet when I eventually speak to someone, they inform me that there is an area outage, and they are aware of it -- this is after being on hold for more than 20 minutes. ( I also time my phone calls with them, and take notes of the people's names with whom I speak, which is good for references when they cut you off the line, or your phone batteries die while waiting on hold.);-)