Sprint cell service problems
- Thread starter TreeFrog
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The Sprint rep offered the Airave, but I didn't really want to switch to it. That would make my cell phone VOIP at home, leaving me without cell service anytime the internet or my electric power goes down. Trying to spread my risks - I've still got a land line for the same reason. Besides, the Airave is really a solution for ongoing poor service, not the temporary tower failure that was affecting Seagrove.
Like runnerrgirl1, I've been back up since about 3:00 yesterday. 5 bars now. I do believe the signal is better than it was before the outage. Perhaps some of the repairs or new equipment are an improvement over what we previously had.
As is the case with just about any telephone user support, I had mixed results with my calls to Sprint. It took the third try to get someone good enough to properly put in a service request. The fix came a day and a half after that call.
BTW, I also contacted Sprint via Twitter. @sprintcare. I've had really good results with using twitter with other companies, too. The Twitter desk is usually located at corporate headquarters and staffed by well informed people who care and have the clout to make something happen, unlike the poor stiffs at the call center.
Like runnerrgirl1, I've been back up since about 3:00 yesterday. 5 bars now. I do believe the signal is better than it was before the outage. Perhaps some of the repairs or new equipment are an improvement over what we previously had.
As is the case with just about any telephone user support, I had mixed results with my calls to Sprint. It took the third try to get someone good enough to properly put in a service request. The fix came a day and a half after that call.
BTW, I also contacted Sprint via Twitter. @sprintcare. I've had really good results with using twitter with other companies, too. The Twitter desk is usually located at corporate headquarters and staffed by well informed people who care and have the clout to make something happen, unlike the poor stiffs at the call center.
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Oh, and one more thing.
If you use Twitter, you probably won't be getting a lot of help if you start out with "your service is so effed up that I want to puke" or something similarly rude. I've seen a lot of those go unanswered. Just state the facts politely, and thank them when they actually provide concrete info or help. Catch more bees with honey...
If you use Twitter, you probably won't be getting a lot of help if you start out with "your service is so effed up that I want to puke" or something similarly rude. I've seen a lot of those go unanswered. Just state the facts politely, and thank them when they actually provide concrete info or help. Catch more bees with honey...