Interesting about the mediacom business class, good to know. We finally got tech out to house and hopefully he has resolved some of the issues, time will tell. But, I have to say in all my years of dealing with things like this mediacom wins the top award for frustration. Waited all day again for the tech, finally saw a mediacom van in neighbors driveway, walked over asked are you trying to find us, he checked computer and said no your not on my list and then began to tell me all the crazy things going on with this company! They literally had a dude a 100 feet from our house and had not scheduled him to take our call, so we waited. It is bad when your own employees express complete frustration. I understand they have a monopoly going but not to name names but I have seen other companies in the same situation and they did not turn out so well. Seems they know they have us, but I was told the secret to getting service is to just keep calling, calling, calling and they will finally get tired of the calls and send someone out and that is what we ended up doing. Again, hopefully they have fixed the problem, tech said they had switched to some new program and that you were suppose to receive a new box in mail??? Said he thought they jumped the gun and were not really ready to implement this program but went ahead anyway. Oh, and a new filter was installed at the pole. Not sure that had anything to do with it being terrible for over two years but again time will tell! Oh, no complaints with technician, he was trying hard to help.
Poor internet Service
- Thread starter SandyFlamingo
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We've been through almost everything. Some tips:
If you live in an older house and are just now upgrading to HD, the old splitter(s) in your house may need to be upgraded to a higher MHZ to accommodate the higher bandwidth.
If your HD and onDemand don't work, but the regular channels do then it may be the box on the pole. It took multiple visits to find out that the box was full of water and causing the problem.
If you live in an older house and are just now upgrading to HD, the old splitter(s) in your house may need to be upgraded to a higher MHZ to accommodate the higher bandwidth.
If your HD and onDemand don't work, but the regular channels do then it may be the box on the pole. It took multiple visits to find out that the box was full of water and causing the problem.
You're all correct, computer repair being my business, I know first hand how frustrating the lack of customer service can be at Mediacom. That being the case, here are a few steps you can take on your own (if the problem is not on Mediacom's end)
1) Unplug your modem (the box from Mediacom), remove the battery if it has one (never press the reset button)
2) If you have a wireless router unplug it as well (never press the reset button)
3) Then plug back the modem first (box from Mediacom) wait for the lights to go solid, usually 30 seconds+/-
4) Then plug in the wireless router, viola, you should be connected if you have a signal (green solid link light) from Mediacom
5) If no connection, pour a glass of wine and call Mediacom
We took our cable box to the office and said we were having problems. The woman happily exchanged it for a new model box. No questions asked. Same with the other person in line with problems. It works great now.