Mediacon Internet is down nationwide

[kathydwells]

Re: Day Two of the MediaCom Internet Outage

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.

And I cannot wait for your next report!!!!

 

[scooterbug44]

Re: Day Two of the MediaCom Internet Outage

I seriously question their planning/infrastructure w/ how often their cables get cut!

 

[joho]

Re: Day Two of the MediaCom Internet Outage

We are in great need of some competition when it comes to cable network.
Mediacom is the worst!

People in Destin have Cox Cable with no interuptions.........why can't we be so lucky?

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

 

[Smiling JOe]

Re: Day Two of the MediaCom Internet Outage

Thanks for the names and email address, here4now! I just sent my emails.

 

[jodiFL]

Re: Day Two of the MediaCom Internet Outage

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

Thank you! They will be getting one from me also. Funny how that cable got cut 2 days in a row at EXACTLY they same time each day........then came back on at about the same time.....

 

[John R]

Re: Day Two of the MediaCom Internet Outage

Still out here on Georgie. apparently there's a card out in the headend that drives out local. there's 62 modems out.

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

If you are still out.....CALL NOW!!! They think that all the problems are solved, and if you had a trouble ticket open, it has been automatically closed by their system, since the global issue is closed.

 

[CK1]

Re: Day Two of the MediaCom Internet Outage

...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)[/quote



We switched to the Embarq about a year ago and as of today we have never had a propblem. It is not as fast as cable some times but since I work with my computer from home I could not continue to be down so much of the time. We have been totally happy with DSL, I say make the change!!!!!!!!!!!