Mediacon Internet is down nationwide

[Here4Good]

Day Two of the MediaCom Internet Outage

Don't forget to call as soon as service is restored and request two day's credit (or more, if they don't get service restored today.....) When I called, they used that same old tired "cable cut in South Georgia" story that they use every time.

What is everyone using as their backup internet access method? I'm using Alltel's wireless card - I got it to use on the road, and it's faster than dial-up.

 

[30A Skunkape]

Re: Day Two of the MediaCom Internet Outage

Mine came back on yesterday about 5PM. This is a routine occurence? :angry:

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.

 

[seacrestkristi]

Re: Day Two of the MediaCom Internet Outage

I just got mine back. Nice guy named Derek helped and gave me a credit for a day. Glad mediacom found a nice rep, Evidently my router couldn't read my IP since the modem and it came back up simutaneously, jeeesh!

 

[Smiling JOe]

Re: Day Two of the MediaCom Internet Outage

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.

I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

Super. We still have nothing.

The billing reps are all really nice - they are extremely well practiced in giving outage credits.

 

[Miss Kitty]

Re: Day Two of the MediaCom Internet Outage

I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.

...my name is Smiling JOe and I am.... CRACKBERRY!!!!!

 

[Here4Good]

Re: Day Two of the MediaCom Internet Outage

I spoke to MediaCom Technical Support - after the guy had me power off the modem about 16 times, he told me the modem was fried. I asked how that could happen with no electrical storms, and he told me a technician will be here tomorrow to replace it.

Meanwhile, my neighbor down the street also still has no internet access -she is calling them now.

Anyone else in PW still without?

 

[Linda]

Re: Day Two of the MediaCom Internet Outage

I am getting ready to move down there on August 30. Is Mediacom the only/best option?

 

[Smiling JOe]

Re: Day Two of the MediaCom Internet Outage

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.