I bought some new tires for a heavy duty vehicle from them two weeks / a month ago. Wheel weights fell off one of the front tires causing a shimmy at speed. The vehicle is a buisness van and very dificult to pull out of service. the told me they would rebalance if I got in line behind 6 other customers. If my memory serves and it does, indie guys would have had a man on it asap. Just another down side to doing buisness whith men that just collect a check and follow policy.