This has been one of the most frustrating occurrences I've ever had with a business establishment. I wish I could have used Scotty's Auto repair, as there were several great recommendations and they were so polite and courteous on the phone. I called last week but unfortunately they could not take me until this Thursday. My kids have arrived today.
But another place told me I could either leave my vehicle there last week for them to get to it when they could or just take it in Monday to be dealt with that day. This particular establishment was rude on the phone, but rather than judge too harshly on first impressions, I chalked it up to them having a bad day. Big mistake!
Monday at 8:30 I brought my truck in. I explained the issue again and was told it would be looked at while I went away on my bike. The issue with my truck was that it would have a problem starting in the morning, but once it started, would not have any problems starting subsequently all day.
After not getting a call after 3 hours I peddled back to the shop and was told no determination was yet made on the problem. ---- said that he would let the truck sit and get cold and see if the issues with it starting would occur again. I explained that if that was what he was waiting on, it would not happen all day. I again explained that it would start every time until the morning. ---- said he would go ahead and take a look at it after lunch and get back with me.
At 2:30 I called and spoke with ------. She said ---- was out and no determination as to the problem was made and said to call back shortly for an update. All this time, from 8:30 in the morning, I was in the heat, expecting some progress.
At 3:30 I called and ------ said that ---- suspected the Fuel Pump might be the culprit. I explained to ------, not sure if she knew, that I was on my bike and in the heat and had been all day. I asked if ---- would be able to get to the truck today, that if not, I could start peddling from 393 to Seagrove. She said he might still get to it and I asked that they call to let me know as soon as possible.
At 4:30 I get a call from ------ who tells me that the truck has started ---- every time he tried, suggesting that there was no problem. I again stated that it starts for me every time too, after the first time in the morning. She went on to say that he can not make a diagnosis unless the problem occurs when he tries.
I was startled. I reiterated that it will not have a problem until the morning and that if that was the case, I could have peddled my bike to Seagrove at 8:45 rather than sit in the sun all day. ------ then became rather rude, asking if I wanted to pick the truck up right then.
I explained that it would do no good, because if I brought the truck in the following day, it would again start every time for ---- and we would be in the same boat. It was as if she could not comprehend the simple concept I was presenting to her. She continued to be rude to me and put ---- on the phone. I apologized for upsetting ------ and ---- explained what she had, that he needed the problem to occur while he was present to make a diagnosis. Wow! And exactly why did I wait around all day when it was explained several times that the truck would start for him ‘all day’.
With sun burned skin I biked back to Seagrove. I wondered if I should bring them a bill when I went to pick up my truck.
This has been horrible. I know it is difficult owning your own buisiness and dealing with the public. But dealing with ------ and ---- was no fun either.
The next day I called in the morning like ---- said to and was told by ------ that hew as working on it at that time and would call as soon as it did or did not start.
At noon, after my kids had already arrived, I called my ex wife, explained to her my nightmare and asked if she would call the shop for me due to the problems I seemed to be having.
My ex called me back explaining that ---- said the probelm was in fact the fuel pump but he would have to order the part and that I could come pick up the truck in 30 minutes, as they were out of the shop.
Why I was not called in the morning I don't know. And how much longer I would have had to wait to get a call saying to come pick up the truck, I do not know. I am about to ride over to pick it up, but this is one of the worst experiences with cutomer service I have ever experienced. Shame on these people for even operating a busienss. There must be a lot of excess work for them to be able to get by so well, because there were no shortage of vehicles at their shop.
