Gold Crown Service, Inc.

[florida girl]

I'm considering a position with Gold Crown Service, Inc., and am curious as to the response to this company. It's comparable to Service Magic, but offers many benefits to both the Contractor, and the subs. Jobs, insurance, training, 401k, background and drug testing, credit card processing, access to multiple brands, bulk buying, team benefits, reserve vehicle program, etc. Any thoughts? Here's the webpage:
http://getgoldcrown.com/competitive_advantage.html

 

[florida girl]

Here's the Customer's Bill of Rights:

Gold Crown Service - Customer Bill of Rights

We are proud to be the first in the service industry to introduce The Customer Bill of Rights. All Gold Crown Independent Service Professionals have adopted these core expectations that every customer should receive when calling on a service company to perform any in home repair service.

1. The right to know who is coming to your home before they show up.
We at Gold Crown believe every customer should be given the right to know who?s coming into your most protected domain. At Gold Crown Service we e-mail our customers a link to a complete profile of the service professional showing industry experience, date of last drug test, and background check along with personal interests. Our customers know what the service man looks like along with a photo of the vehicle he?ll be arriving in. Gold Crown Service customers know more about us then we know about them. All customers have the right to know whom their letting into there home.

2. The right to a dedicated service professional.
Imagine developing trust and a comfortable feeling with a service professional, you get to know them and they know you and your home. Most company can?t promise you?ll see the same person every year, a lot of larger companies have a high turnover rate in their service departments and send a new person every time. At Gold Crown Service we have sophisticated customer tracking software that shows us who you are, what work was done in the past, and what service professional did the work before we answer the phone. We strive to send the same person every time and we don?t have turnover problems since were sending the owner every time. Everyone has the right to have a local dedicated service professional.

3. The right to know my service professional has been drug tested and background checked.
All Gold Crown service employees and independent service contractors are routinely drug tested and undergo a thorough background check. Our customers can view their contractor?s record on the profile we e-mail to all our customers. Homeowners have to right to know the character of the person entering there home.

4. The right to know what the repair will cost before we fix it.
Would you go to a restaurant and order your meal without knowing what it?s going to cost. Unfortunately this is what a lot of customers experience when they have a service man come out. Our service professionals treat our customers like family, we practice ?permission service? which means we will tell you what it will cost and ask your permission to proceed. Every customer has the right to know what things cost before hand.

5. The right to know the cause of my repair problem.
Imagine your Air Conditioning unit breaks down on the hottest day and the service man you hired says its $600 to fix it. When you ask him what happened he says it?s complicated and you wouldn?t understand. This scenario unfortunately is what plays out all too often; at Gold Crown Service we want to educate all our customers on how things work and what makes them fail. An educated customer is a comfortable customer in our book. Customers have the right to know why and how something is costing them money to repair.

6. The right not to be pressured, tricked, or scared into making a purchase.
The service industry is a very one-sided business; most people, especially the elderly, are completely taken advantage of. Some service people use despicable methods to sell unneeded expensive repairs and parts to customers that don?t have anyway to verify what is being told to them. Many employees are given bonuses and commission if they can sell more stuff to the customer. At Gold Crown Service our business is our reputation. Our service representatives display integrity and character on all service calls; we will do whatever it takes to ensure that you are comfortable with your final decision. Customers have the right to be treated with fairness and integrity when dealing with service contractors.

7. The right to on time service.
One of the biggest complaints from customers is that technicians always show up late. Your time is valuable, when a technician shows up late it can effect your entire day. Gold Crown Service professionals appreciate your business and strive to be on time for service appointments. If we show up late we will give you a tune-up on your furnace or air conditioning system at no cost to you. Everyone is entitled to on time service.

8. The right to not have to clean up after a service man.
Your home is your castle, and a service person that performs a service and creates a mess in the process is a problem. Our service professionals are trained in proper service etiquette and know how to treat your home better then their own. We wear shoe covers when needed and use service tarps in the area we do service in. No customer should have to clean up a mess left behind after a service man.

9. The right to no profanity or smoking in or near your home.
You would think that all service people would know better than to smoke and use offensive language in your presence. The reality is that many medium and small companies hire the Gypsies in the industry. Gypsies are people that move around from business to business and you would swear were raised in a barn. We turn down over 10 contractors for every 1 we accept. We make sure they are the best in the industry and we would be happy to send any Gold Crown Service contractor to your home. Gold Crown Service professionals know what you expect from them every time. Customers have the right to no profanity and smoking near there home.

10. The right to 24/7/365 days a year emergency service.
Emergencies rarely happen during business hours, if your hot water tank explodes with a major leak you need someone fast. At Gold Crown Service we staff our call center around the clock; you will always speak to a real person every time no matter what time you call. Gold Crown also guaranties we?ll have someone at you home in less then 4 hours for emergency service. Every customer has the right to expect 24 hour emergency service from their service company.

 

[florida girl]

Here's the benefits to the contractors, I've asked where the "focused market" is.

How We Make You Money:

The Quality of our Contractors is featured in our advertising
In-house Lead generation & you get paid for your leads to others
401K / Retirement planning
Customer Appreciation Days*
Gold Crown Service financing for service and installations
Access to multiple brands*
Credit Card Processing for your customers
Team Benefits for large jobs

How We Help Manage Your Business:

24 Hour 365 days Phone answering service
Contractor Schedule Management and Dispatching
Use of office help for directions, letter writing, business Related activities
Photo ID Badge
Background and Drug Testing

How We Make It Easier:

We provide Gold Crown Logos for your service vehicle (Keep your identity)
Website Featuring you and your business
$30 per day Spare Vehicle Program*
Access to Gold Crown Apparel
No Long Term Contracts
Bi-monthly Company Newsletter
Access to corporate suite and tickets for guest entertainment.

How We Save You Money:

Reduced Health Care Benefits
Office Supply Discounts
Massage and Chiropractic Care Discounts*
Bulk buying discounts at supply houses*
Legal Assistance for Business Matters
Auto and Liability Insurance Discounts
Training and Certification Programs
Health Club Benefits*
Financial Accounting Discounts

* Available in focus markets only

 

[florida girl]

The "focus markets" are HVAC, Plumbers, Electricians, Appliance Repair, Handyman Service, i.e. everything from Carpentry, Dry Wall, Glass, Realtors, Painting, Cleaning Services, Window Treatments, Water Proofing Sealers, Landscapers, etc, and the said benefits (*) are available via national networking such as Blue Cross, except for Customer Appreciation Days*. Don't know if Architects are available in this program, although I don't see why not, anyone involved with the construction industry that is a small business, and needs/wants benefits of big business advertising, plus the usual benefits of being employed with a large company, without actually being obligated or rendered an employee, can participate in this. There is an initial start up introductory rate for an indefinite period of time, and a set lead special also indefinitely. Florida is a new market; they have been operating in Michigan.

 

[SHELLY]

Found this on Craig's List. What do you think?

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What I am looking for is somebody to call contractors, such as plumbers, electricians, handyman, etc... to get them to join our membership. What we are offering to them for a sign-up fee of $499 (we are now running a promotion for $149) and $79 per month is to do their advertising, provide job leads, phone answering service, job scheduling, credit card processing, we offer benefits, 401-k/retirement planning, training and certification programs, financing, discounts on gym memberships, chiropractic, massages, and more.

I have more information but I do not want to overwhelm you. I have email templates, phone call wording, search engines, etc...Please let me know if this is something that you would consider. Below is more information about our company.

Gold Crown Service, Inc. is an exclusive multi-service organization which consists of all facets of independent service business owners, from HVAC Contractors to Plumbers, Electricians, and Handyman Services & Appliance Repair Services. Each service professional that applies to join Gold Crown Service is subjected to a rigorous screening process to ensure the high quality of service and consistent customer satisfaction.

Gold Crown Services, Inc. is currently seeking service professionals who have the “whatever it takes” mindset and quality of service attitude only a small business owner can offer its clients. You will be joining the area’s largest network of contractors under the Gold Crown umbrella that can provide you with business leads, office support, supply discounts, benefits and so much more!

Please email brian@getgoldcrown.com if you would like to be considered and send me a resume if possible.

Location: DE
Compensation: $200 per person that you get to sign up with GCS
Telecommuting is ok.
This is a part-time job.
This is a contract job.
This is at a non-profit organization.
This is an internship job
OK to highlight this job opening for persons with disabilities
Principals only. Recruiters, please don't contact this job poster.
Phone calls about this job are ok.
Please do not contact job poster about other services, products or commercial interests.

-----------------------------

 

[florida girl]

Found this on Craig's List. What do you think?

----------------------------
What I am looking for is somebody to call contractors, such as plumbers, electricians, handyman, etc... to get them to join our membership. What we are offering to them for a sign-up fee of $499 (we are now running a promotion for $149) and $79 per month is to do their advertising, provide job leads, phone answering service, job scheduling, credit card processing, we offer benefits, 401-k/retirement planning, training and certification programs, financing, discounts on gym memberships, chiropractic, massages, and more.

I have more information but I do not want to overwhelm you. I have email templates, phone call wording, search engines, etc...Please let me know if this is something that you would consider. Below is more information about our company.

Gold Crown Service, Inc. is an exclusive multi-service organization which consists of all facets of independent service business owners, from HVAC Contractors to Plumbers, Electricians, and Handyman Services & Appliance Repair Services. Each service professional that applies to join Gold Crown Service is subjected to a rigorous screening process to ensure the high quality of service and consistent customer satisfaction.

Gold Crown Services, Inc. is currently seeking service professionals who have the ?whatever it takes? mindset and quality of service attitude only a small business owner can offer its clients. You will be joining the area?s largest network of contractors under the Gold Crown umbrella that can provide you with business leads, office support, supply discounts, benefits and so much more!

Please email brian@getgoldcrown.com if you would like to be considered and send me a resume if possible.

Location: DE
Compensation: $200 per person that you get to sign up with GCS
Telecommuting is ok.
This is a part-time job.
This is a contract job.
This is at a non-profit organization.
This is an internship job
OK to highlight this job opening for persons with disabilities
Principals only. Recruiters, please don't contact this job poster.
Phone calls about this job are ok.
Please do not contact job poster about other services, products or commercial interests.

-----------------------------

It's the same company, but he's located in Michigan. I didn't find it on the Pensacola site, which one is it on? I don't know what he's doing, but I have the responsibility of the representation here in the panhandle. I think it could be a good thing, both for the contractors, and the homeowners. It can be compared to Service Magic, but many more benefits to the subs.

 

[florida girl]

I received this email from the manager in Michigan:

This was posted in error by another manager. We talked about it yesterday, just didn't know where it was posted. I will let Tony know and have it removed.

When was this posted?

Miles

 

[elgordoboy]

I don't need to watch tv anymore.

 

[SHELLY]

Floridagirl,

Are you paying any money to GCS to be the local representative? Something like a franchise fee or paying for books, materials, etc?


.

 

[florida girl]

Floridagirl,

Are you paying any money to GCS to be the local representative? Something like a franchise fee or paying for books, materials, etc?


.

No way. I get commission, although it seems like I need a salary too! I don't know, I feel that many subs have gotten the short end of the stick here, and I had hoped for some kind of relief, ie benefits for them. There are many self employed subs here, that don't have benefits. I've known some that are with Service Magic, but they send about 5 subs to bid for one job, each has paid a lead fee, and only one gets the job. They also, as I understand, don't offer any benefits.
As I said, I think it could be a good thing for both homeowner and contractor.