Eye Gallery

[CiaoBella]

Just putting the truth out so everyone who reads this can be a better informed consumer. I will NEVER buy anything from this business again. I have purchased expensive sunglasses (one pair Chanel's were over $500) several times at both locations. I have never had problems until the Chanel's. The left leg kept becoming loose and falling off. I returned them to the store and they repaired them. That did not last, this problem happened again and again until finally the glasses fell off my face at Grand Boulevard and were damaged. The damage consists of two severe scratches/dents on one lense. Immediately took them to the Eye Gallery, the owner was rude but agreed to send them back to Chanel. We picked them up today after waiting for the store to call for over a month but never did. Today the manager at the store said Chanel refused to do anything. No replacement lense, nothing! The store claims that they had to pay to replace the left leg on the glasses. I am so angry. I feel that a $500 pair of sunglasses should not fall apart and that if you own any type of retail business that you should anticipate manufacturer defects and have a good plan to deal with the incidents. Customer service has really gone down everywhere.....even in the better establishements! I will never patronize the Eye Gallery or anything Chanel ever again!

 

[Jdarg]

$500 for a pair of sunglasses? Seriously?

 

[John R]

$500 for a pair of sunglasses? Seriously?

my costa's were 250. and i know customer service is unparalleled.

 

[SHELLY]

Something tells me that you won't need to tell people twice about the hazards of buying a $500 pair of sunglasses.

I suggest everyone simply go out and buy 50 pair of $10 Chanel knock-offs at ImposterCity and toss them in the can like a used tissue should they break. http://www.impostercity.com/ImposterCity-Style-7490CLFR-pr-427.html

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[Geo]

I spent $180 on my Maui's. I never bought into paying more than 10 bucks for glasses until I moved here and looked at the water with my brother in law's polarized lens. Now (and ya'll might scoff at this) I really view this as a matter of safety. I want to be able to see what is in the water when I swim.

 

[Jdarg]

I spent $180 on my Maui's. I never bought into paying more than 10 bucks for glasses until I moved here and looked at the water with my brother in law's polarized lens. Now (and ya'll might scoff at this) I really view this as a matter of safety. I want to be able to see what is in the water when I swim.

I get paying money for performance/sport glasses, that actually have a function beyond being yet another accessory that a company can slap a logo on and have people pay to do their advertising.

 

[beachmouse]

Mister mouse pays $400+ for eyeglasses because he really likes the super high performance Zeiss lenses. The frames themselves are the cheaper part of the deal.

 

[Smiling JOe]

My Costa's were only about $140, when I bought them back around 2003. The rubber ear guard eventually fell apart. I sent them back to Costa, and since I was out of my warranty period, they charged me $10 + shipping to completely replace the rubber around the ear pieces, like brand new, and they didn't even ask a question. The little rubber piece for the nose-rests finally broke down this year, but I wear them without having them repaired, because I like the glasses so much that I don't want to be without them for a week while they are being repaired. I agree, John R, Costa's level of commitment to their products, and their customer service is outstanding.

Shelly, don't you know that the cheap knock-offs may actually damage your eyes more than not wearing sunglasses, if they don't have UV protection? $10 can cost you greatly in the end.

I hope the diamonds on the $500 pair of glasses are still useful. Just kidding slightly, but not really. Regardless of my taste (or lack thereof), if you choose to spend money to purchase something, you should expect to receive value for your purchase, and it sounds like the company didn't stand behind its product. Remember that for your next purchase. Maybe style is most important for some of us. For others, reliability on products comes first. Always get some feedback from other owners of the product before spending 4 times the norm to purchase it yourself. People love to buy Land Rover Discovery, until they own one. They look cool and raise one's social status, but they are an inferior product. Read any consumer report and you will quickly learn to purchase something else, unless of course, you just have to have style at any price.

 

[Kurt]

I don't think it's appropriate to criticize the retailer. Sounds like they tried to help you out. It doesn't surprise me that the manufacturer wouldn't do anything because your lens hit the pavement.

Polarized lenses are a must on the water and they sure do magnify the beauty of the skies and sunrises and sunsets here in SoWal.

 

[CiaoBella]

I don't think it's appropriate to criticize the retailer. Sounds like they tried to help you out. It doesn't surprise me that the manufacturer wouldn't do anything because your lens hit the pavement.

Polarized lenses are a must on the water and they sure do magnify the beauty of the skies and sunrises and sunsets here in SoWal.

One particular person is wonderful at the Eye Gallery, its just not the owner or manager. He has been great in the past. It is fair to criticize the retailer as when you operate a business you are somewhat responsible for what you sell and you certainly should value a repeat customer who has never complained before! I am so disgusted at people in this country refusing to take responsibility for a damn thing! Yes, Chanel's behavior is inexcusable and I will NEVER buy another item from the company but.....the Eye Gallery also lost my business and my friend's (who buy several pair of $500 sunglasses) because of their rudeness and lack of action. In my humble opinion, the retailer should have replaced the lense. The damn thing wouldn't have hit the pavement if the leg on the glasses wasn't a complete dud!!!