Another idea: buy a full page in the local paper and run your above post on it. I am sure you can find others who have experienced the same problems to share in the cost of the page.
Bad PR is about the only thing that will get their attention IMO.
Here are the names and numbers:
Chairman of the Board, President & CEO of Embarq -
Daniel R Hesse -
Telephone Number 1-913-323-4637/
Fax Number 1-913-523-9120/
Embarq Department of Consumer Affairs - (Directly under the CEO)
Beverly Bridgers
Telephone Number 1-800-877-3345
Please feel free to call and complain directly to these individuals.
What are their mailing addresses?